Autobuses Mares Inc. / Autobuses S. Mares S.A. de C.V. is committed to respecting your privacy and protecting your personal data. This Privacy Notice explains how we collect, use, and safeguard your personal information, the rights you have under applicable privacy laws, and how to exercise those rights.
We collect personal data directly from you or from third parties when you use our services—whether through our ticket offices, website, mobile app, or when purchasing Autobuses Mares services or requesting parcel deliveries.
We process your personal data for the purposes outlined below, each supported by a legitimate legal basis.
1.1. Autobuses Mares Services
When you become a customer or inquire about Autobuses Mares services, we process your personal data to:
Inform you about schedules, departures, routes, ticketing, and parcel services.
Manage your travel or shipment requests efficiently.
Maintain clear communication and provide customer support.
We collect information such as your name, email address, phone number, and possibly date of birth, and we keep records of our interactions. This information is processed to fulfill or prepare a contractual agreement with you.
1.2. Our Websites and Mobile Application
When you visit our website or use our app, we may collect data about your device, IP address, and browsing behavior to enhance functionality and user experience.
We use cookies to improve site performance and deliver content relevant to passengers and partners. You can manage or disable cookies through your browser settings or learn more in our Cookie Policy available on the site.
We process this data based on our legitimate interest in providing an optimized, secure, and user-friendly digital experience.
1.3. Job Applications
If you apply for a position at Autobuses Mares, we process the personal data you provide or that is shared by third parties with your consent.
This includes your contact details, address, educational background, employment history, and other information in your CV or application materials.
This data is used to evaluate your qualifications and suitability for employment. If hired, your information will be managed according to our internal employee privacy policy and relevant labor regulations.
1.4. Whistleblower Hotline
Autobuses Mares provides a confidential channel for employees, customers, and partners to report misconduct, including financial crimes, corruption, or safety violations.
Reports may be submitted anonymously or with identifying details. If personal data is shared, it will be processed solely for the purpose of investigating the report.
We may process data concerning individuals involved in the report and, if necessary, share relevant details with competent authorities for investigation.
2.1. Service and Customer Relations
We use personal data of current, former, and potential customers to:
Provide travel, parcel, or related transportation services.
Communicate service updates, schedule changes, or new offers (unless you opt out).
Maintain customer records in accordance with business and legal requirements.
Personal data is retained for up to five (5) years after your last interaction unless longer retention is required by law (e.g., for accounting or transaction documentation).
2.2. Website and App Usage
Information from visitors and users is analyzed in aggregate form to measure site performance and improve services.
Log data is stored securely and deleted annually unless required for system security or compliance purposes.
2.3. Job Applications
We use job application data to evaluate candidates and maintain hiring records.
Data of successful applicants becomes part of their employee file.
Data of unsuccessful applicants is deleted within six (6) months, unless legal retention applies.
Employee data is retained for five (5) years after employment termination unless otherwise required by law.
2.4. Whistleblower Reports
Information collected through the whistleblower hotline is used exclusively to review, investigate, and resolve the reported concern.
If the claim is unfounded, the information is deleted within six (6) months. If an investigation involves authorities or disciplinary measures, data is kept for up to five (5) years after the case’s resolution.
We implement appropriate technical and organizational measures to protect your data’s confidentiality, integrity, and security.
This includes secure servers, restricted access, encryption, and staff training on data protection practices. We work only with trusted partners who meet equivalent security and privacy standards.
Autobuses Mares complies with all applicable data protection and privacy laws to ensure the safe handling of your personal information.
We do not sell or share your personal data with third parties for marketing purposes.
However, your information may be disclosed to:
Legal or regulatory authorities when required by law.
Service providers or business partners who support our operations (under strict confidentiality agreements).
All data processors are bound by contracts ensuring compliance with our privacy standards and applicable regulations.
Under the General Data Protection Regulation (GDPR) and similar data protection laws, you have the following rights:
Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Correct inaccuracies in your data.
Right to Erasure: Request deletion of data no longer required.
Right to Restrict Processing: Limit the use of your data while a correction or objection is being reviewed.
Right to Object: Object to specific data processing activities, such as marketing.
Right to Data Portability: Request the transfer of your data to another service provider.
Marketing Opt-Out: You may opt out of marketing communications at any time.
If you have been mentioned in a whistleblower report, you may access the contents of the report but not the identity of the person who filed it.
To exercise any of your rights or for privacy-related inquiries, please contact us using the details below.
This Privacy Notice may be updated periodically to reflect changes in our practices or legal requirements. We encourage you to review it regularly to stay informed about how we protect your personal information.
Autobuses Mares Inc. / Autobuses S. Mares S.A. de C.V.
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